Ride-hailing can simplify urban trips when metro travel is inconvenient. Official government guidance describes taxi booking through Alipay's Transport service; app availability and payment options should be confirmed on your device.
Set up identity and payment
Open the ride-hailing service in a supported app, add a usable payment method and allow necessary notifications. Complete this before a late-night or airport journey.
Before requesting a ride
Choose a legal, safe pickup point where the vehicle can stop. Compare the plate and vehicle details shown in the app before entering.
Avoid location confusion
Large malls, stations and airports have multiple pickup zones. Follow the exact zone, level and gate shown in the app and message through in-app translation when available.
During and after the trip
Keep the route visible, wear the seat belt and use in-app support for lost property or a fare dispute. Do not move the conversation or payment to an unknown external account.
Official sources
Sources checked 13 August 2026. Reconfirm time-sensitive details before departure.
Frequently asked questions
Can foreigners use ride-hailing in China?
Yes, supported apps and Alipay services can provide ride-hailing, subject to current registration and payment requirements.
Do I need a Chinese destination name?
It is strongly recommended. A verified Chinese address helps prevent selecting the wrong branch or entrance.
How do I identify the correct car?
Match the license plate and vehicle details in the app before entering.